NORTHERN ELM
FAQs
We hope that you are able to find the answers to your questions in the enclosed page below. If your answers cannot be found below, please reach out to us, and we will be happy to help you!
Getting Started
What is the difference between a Psychologist and a Psychological Associate?
Within Ontario, the primary difference between a Psychological Associate and a Psychologist is how training was received.
- If training was conducted in Ontario, Psychologists are required to complete a Ph.D. or Psy.D. program and be supervised within their intended scope of practice for a minimum of one year.
- By comparison, Psychological Associates are required to complete a master’s degree, undergo four years of clinical experience, and complete a minimum of one year of supervised work within their intended scope.
*Both are able to assess, treat, and diagnose.
Within Ontario, the primary difference between a Psychological Associate and a Psychologist is how training was received.
- If training was conducted in Ontario, Psychologists are required to complete a Ph.D. or Psy.D. program and be supervised within their intended scope of practice for a minimum of one year.
- By comparison, Psychological Associates are required to complete a master’s degree, undergo four years of clinical experience, and complete a minimum of one year of supervised work within their intended scope.
*Both are able to assess, treat, and diagnose.
How long does Therapy take?
As therapy is an individual process, the frequency and duration of treatment is different for everyone; therefore, at the onset of treatment, this is best determined between you and your clinician.
As therapy is an individual process, the frequency and duration of treatment is different for everyone; therefore, at the onset of treatment, this is best determined between you and your clinician.
How do I book an appointment?
Therapy:
Existing Clients
- If you are an existing client, you can book treatment sessions online through your client portal (via the Jane App) or by emailing your clinician.
New Clients
- If you are a new client and are interested in our services, you can Contact Us to set up a 15-minute consultation (free of charge) to determine if Northern Elm Assessment and Treatment services are right for you.
Assessment:
Please Contact Us if you are interested in booking an assessment.
Therapy:
Existing Clients
- If you are an existing client, you can book treatment sessions online through your client portal (via the Jane App) or by emailing your clinician.
New Clients
- If you are a new client and are interested in our services, you can Contact Us to set up a 15-minute consultation (free of charge) to determine if Northern Elm Assessment and Treatment services are right for you.
Assessment:
Please Contact Us if you are interested in booking an assessment.
What is the process for canceling an appointment?
If you are a new or existing client, and you need to cancel an upcoming appointment, you can either do so through your client portal (via the Jane App), or by directly emailing your clinician.
* Cancelation Notice *
- If you need to cancel an appointment, we ask that you provide a minimum of two days notice.
- If an appointment is cancelled with less than two days notice, 50 percent of the session fee will apply.
If you are a new or existing client, and you need to cancel an upcoming appointment, you can either do so through your client portal (via the Jane App), or by directly emailing your clinician.
* Cancelation Notice *
- If you need to cancel an appointment, we ask that you provide a minimum of two days notice.
- If an appointment is cancelled with less than two days notice, 50 percent of the session fee will apply.
What services are provided at Northern Elm?
Northern Elm specializes in providing services to individuals and families with neurodivergent learning styles, such as ADHD, ASD, learning/intellectual disabilities, identity exploration, anxiety, depression, and trauma-related disorders. Services and care is provided in the form of treatment and assessments.
Northern Elm specializes in providing services to individuals and families with neurodivergent learning styles, such as ADHD, ASD, learning/intellectual disabilities, identity exploration, anxiety, depression, and trauma-related disorders. Services and care is provided in the form of treatment and assessments.
Insurance and Pricing
What is the process for paying for your services?
Therapy (Treatment services) and Assessments are invoice-based. The following methods of payment are accepted:
- MasterCard/Visa
- E-Transfer to info@northernelm.ca
All payment methods are carried out through the Jane App.
Therapy (Treatment services) and Assessments are invoice-based. The following methods of payment are accepted:
- MasterCard/Visa
- E-Transfer to info@northernelm.ca
All payment methods are carried out through the Jane App.
How much do services cost?
Treatment:
- Therapy services are $170-$205 (exempt from HST). Prices are dependent on clinician qualifications.
Assessment:
- ADHD/Mental Health Assessments are $2250 (exempt from HST).
- Autism Assessments are $2700 (exempt from HST).
- Gifted Assessments are $2025 (exempt from HST).
- Psychoeducational Assessments are $4050 (exempt from HST).
*Please Note: Custom assessments and combined assessments (such as a psychoeducational assessment with ASD testing) can be discussed during your initial consultation. Additional assessment hours (beyond the assessments offered above) are billed at an additional $225 per hour).
Other:
- Letter writing services vary and should be discussed with your clinician.
Visit Our Services page to learn more about Treatment and Assessment pricing.
Treatment:
- Therapy services are $170-$205 (exempt from HST). Prices are dependent on clinician qualifications.
Assessment:
- ADHD/Mental Health Assessments are $2250 (exempt from HST).
- Autism Assessments are $2700 (exempt from HST).
- Gifted Assessments are $2025 (exempt from HST).
- Psychoeducational Assessments are $4050 (exempt from HST).
*Please Note: Custom assessments and combined assessments (such as a psychoeducational assessment with ASD testing) can be discussed during your initial consultation. Additional assessment hours (beyond the assessments offered above) are billed at an additional $225 per hour).
Other:
- Letter writing services vary and should be discussed with your clinician.
Visit Our Services page to learn more about Treatment and Assessment pricing.
Are the services provided in the Clinic covered by Insurance?
Our Clinical services are covered by most third-party insurance providers.
*Please Note: Check with your insurance provider to ensure that our services are covered under your plan. A quote for any of the services that we offer here at Northern Elm can be requested, by emailing or contacting us by phone.
- Phone: (289)-763-6135
- Email: info@northernelm.ca
Our Clinical services are covered by most third-party insurance providers.
*Please Note: Check with your insurance provider to ensure that our services are covered under your plan. A quote for any of the services that we offer here at Northern Elm can be requested, by emailing or contacting us by phone.
- Phone: (289)-763-6135
- Email: info@northernelm.ca
Do I have additional coverage as a Post Secondary Student?
Post Secondary students in Ontario can visit the following website to view the OSAP Ontario Student Assistance Program. Disability bursaries are offered through this program for eligible Ontario Post Secondary students.
*Please Note: This program only applies to qualifying students in Ontario.
Post Secondary students in Ontario can visit the following website to view the OSAP Ontario Student Assistance Program. Disability bursaries are offered through this program for eligible Ontario Post Secondary students.
*Please Note: This program only applies to qualifying students in Ontario.
Northern Elms Team
What qualifications do the members of your team have?
The Clinicians at Northern Elm include mental health professionals such as:
- Social Workers
- Psychotherapists
- Psychological Associates
Each of these professionals are either independently registered with, or under the supervision of, a member of the following regulatory bodies:
- College of Psychologists and Behaviour Analysts of Ontario (CPBAO)
- College of Registered Psychotherapists of Ontario (CRPO)
- Ontario College of Social Workers and Social Service Workers (OCSWSSW)
Our team additionally includes members who are practicum placement students currently completing their Masters degree under the supervision of Psychological Associates. Visit Our Team page to learn more about our clinicians, their credentials and experience.
The Clinicians at Northern Elm include mental health professionals such as:
- Social Workers
- Psychotherapists
- Psychological Associates
Each of these professionals are either independently registered with, or under the supervision of, a member of the following regulatory bodies:
- College of Psychologists and Behaviour Analysts of Ontario (CPBAO)
- College of Registered Psychotherapists of Ontario (CRPO)
- Ontario College of Social Workers and Social Service Workers (OCSWSSW)
Our team additionally includes members who are practicum placement students currently completing their Masters degree under the supervision of Psychological Associates. Visit Our Team page to learn more about our clinicians, their credentials and experience.
What is the process of being matched with a Clinician from your team?
Our goal in the Matching Process is to pair clients with a clinician that best suits their individual needs and goals, based on the information provided to us. By matching you thoughtfully with a clinician whose expertise, values, and style align with your needs, we can help you form a trusting, collaborative partnership—because that alliance predicts the real transformative work.
The Clinician Matching Process contains three to four steps:
- Initial Intake: Complete the initial intake phone call with our administrative staff where they will collect preliminary information regarding your presenting concerns and treatment goals.
- Matching Process: Intake information will then be provided to our clinical director who will match you with a member of our clinical staff that they consider to be the most appropriate fit for your profile and goals, based on the information you provided (unless a preferred clinician has been communicated during the intake).
- Consultation: A complimentary 15-minute consultation will then be scheduled with the clinician to determine whether the match is a good fit.
- Determining the Fit of The Therapeutic Alliance: This step has two paths. If you and/or the clinician feel the match is:
1. Not a good fit (ex. Based on new information shared that was not shared during the intake, and may be outside of the clinician’s scope of practice), you may contact our administrative staff to discuss another consultation with a different clinician.
2. Good fit, you may schedule the first session during the consultation or contact our administrative staff to do so.
Our goal in the Matching Process is to pair clients with a clinician that best suits their individual needs and goals, based on the information provided to us. By matching you thoughtfully with a clinician whose expertise, values, and style align with your needs, we can help you form a trusting, collaborative partnership—because that alliance predicts the real transformative work.
The Clinician Matching Process contains three to four steps:
- Initial Intake: Complete the initial intake phone call with our administrative staff where they will collect preliminary information regarding your presenting concerns and treatment goals.
- Matching Process: Intake information will then be provided to our clinical director who will match you with a member of our clinical staff that they consider to be the most appropriate fit for your profile and goals, based on the information you provided (unless a preferred clinician has been communicated during the intake).
- Consultation: A complimentary 15-minute consultation will then be scheduled with the clinician to determine whether the match is a good fit.
- Determining the Fit of The Therapeutic Alliance: This step has two paths. If you and/or the clinician feel the match is:
1. Not a good fit (ex. Based on new information shared that was not shared during the intake, and may be outside of the clinician’s scope of practice), you may contact our administrative staff to discuss another consultation with a different clinician.
2. Good fit, you may schedule the first session during the consultation or contact our administrative staff to do so.
LEARN MORE ABOUT US
Get to Know Our Services Provided at Our Clinic
Seeking Mental Health and Psychological Services and support for you or someone you know?